Where is my item?
You will see the status of your order by clicking on the tracking details link in the delivery confirmation email (which you will receive when your product is shipped). Or simply enter your order number into the tracking package link in the support section of our website.
What methods of payment does one accept?
We accept all credit and debit cards.
Does one accept PayPal?
No
Does one accept Pre-Paid gift cards?
No
Does one ship internationally?
Currently, we are shipping to the USA only.
What proportion does it cost to ship to my country?
Price will depend on the country you live in and therefore how much you need to buy. You can usually find out the exact price by clicking “Buy Now” and entering your address before completing the checkout process.
Your page isn’t loading, what’s happening?
Please contact us and tell us about the difficulty you’re having so that we will fix it ASAP.
Do I keep getting a mistake message, what’s happening?
Please contact us and tell us about the difficulty you’re having so that we will fix it ASAP.
I just noticed that I chose the incorrect item by mistake, are you able to swap my product?
Please contact us as soon as you discover that you simply have made a mistake. If we catch the difficulty before the item goes into production, we will make the change. Remember, we attempt to send
out your product ASAP so act fast!
I just noticed that I chose the incorrect size by mistake, are you able to fix this?
Contact us as soon as you find you just made a mistake. If we find a problem before the product goes into production, we will make the change. Remember, we strive to ship your item as soon as possible, so act quickly!
I just noticed that I entered the incorrect shipping address. What should I do?
Contact us as soon as you find you just made a mistake. If we find a problem before shipping the item, we will make the change. Otherwise, we will have to wait until the item is returned to us.
what’s your return/exchange policy?
Return Instruction
If you would like to return an item to irexmedia.us, please follow the instructions below within 15 days of delivery. Pack the goods securely in the first package that came with the goods. All bags must be returned in good condition. If received damaged, please contact customer service.
What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned to us, we’ll ship the
package to you at no additional cost
What happens if my item is damaged?
If your item is defective or defective in any way on our part, we will replace it at no additional charge. Damaged goods cannot be returned. If we are unable to exchange an item due to inventory issues, we will refund or resend you a similar item of your choice.
What happens if my item is broken after washing?
We strongly recommend that you read the washing instructions on the packing slip for your product. The design is built to last after many successful washes. Design should not survive abuse. If you think your product is defective, please contact us. support@irexmedia.us
What do I do if I received the incorrect product or if my product is defective?
If this happens, we are very sorry. Email us at Mail: support@irexmedia.us and tell us your order number and how we do it. We will take care of you and cover all costs so that you get the right product. We will send you a replacement item and purchase your shipment to return it to us. We are human and we make mistakes. We will confirm to fix the problem as soon as possible!
Customer Support 24/7
Phone: +1 (505) 718-1291
Mail: support@irexmedia.us